Terms of Use

Last updated: April 8, 2026

These Terms of Use govern your use of Kovan: Pet Health ("Kovan", "the app", "we", "us"). By using Kovan, you agree to these terms.

1. The service

Kovan is a mobile application that helps pet owners organize veterinary health records. You can photograph vet documents, and our AI will extract and structure the health data for you.

2. Not medical advice

Kovan is an organizational tool, not a medical service. AI-generated summaries, health insights, and reminders are for informational purposes only. They do not replace professional veterinary advice, diagnosis, or treatment. Always consult a qualified veterinarian for your pet's health decisions.

3. Your account

• You must provide accurate information when creating an account.
• You are responsible for keeping your login credentials secure.
• You may delete your account at any time from within the app. Deletion is immediate and permanent.

4. Your content

• You retain ownership of all documents and data you upload to Kovan.
• You grant us a limited license to process your documents using AI services and store the extracted data to provide the app's features.
• You are responsible for ensuring you have the right to upload documents you share with us.

5. AI processing

• Documents you upload are sent to the OpenAI API for analysis.
• AI extraction may contain errors. Always verify extracted data against your original documents.
• We continuously improve parsing accuracy but do not guarantee 100% correctness.

6. Emergency QR page

Each pet profile includes a QR code linking to a public emergency page. This page is accessible to anyone with the link and displays your pet's basic health information. You are responsible for deciding where to share or display this QR code.

7. Subscriptions

• Kovan offers free and paid subscription tiers.
• Subscriptions are billed through Apple App Store or Google Play Store.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• You can manage or cancel subscriptions in your device's App Store or Play Store settings.
• Refunds are handled by Apple or Google according to their respective policies.

8. Acceptable use

You agree not to:

• Use Kovan for any unlawful purpose
• Upload content that is not related to pet health records
• Attempt to access other users' data
• Reverse-engineer or interfere with the app's operation

9. Availability

We aim to keep Kovan available at all times but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We are not liable for any loss resulting from service unavailability.

10. Limitation of liability

To the maximum extent permitted by law, Kovan is provided "as is" without warranties. We are not liable for any damages arising from your use of the app, including but not limited to reliance on AI-generated health data.

11. Changes to these terms

We may update these terms from time to time. Continued use of Kovan after changes constitutes acceptance. We will notify you of significant changes via the app or email.

12. Governing law

These terms are governed by the laws of the European Union and the applicable laws of the country where our service is operated.